Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We offer a 60–minute response time guarantee for any ticket or e–mail that you submit to the support team. We’ll swiftly answer all standard inquiries and forward right away the case to our admins if any additional assistance is required. If you take advantage of the Managed Services package, we will complete any of the included tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • Should you require any help working with the Web Control Panel or with any of the applications that we have installed on the server on your behalf, do not hesitate to reach our help desk support staff anytime through the ticketing system. In addition, in case you need assistance managing your dedicated hosting server, you can make use of our Managed Services package, which includes Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting services, data backup storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Control Panel has been pre–installed for every dedicated web hosting plan. Among its features is a very convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. Most educational articles in addition video versions which show all the tasks that you can perform in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each Web Control Panel section.