The customer support that you can receive from your hosting supplier is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with a current account. Prompt and clear info about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a real hosting provider and not from a reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them immediately, it's almost certain that you'll wait for a couple of days to have an answer to your question, which means that your sites may stay offline for quite a while. In comparison, a company that provides different options for communication and has a support team that is available at any time will assist you to right away and help you limit or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Hosting
All our hosting plans feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our services before you make an order or you're an existing client and you have any kind of question or a difficulty, you can contact us anytime, which includes holidays and weekends. We have multiple channels to get in touch with us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any troubles that need longer time to research and fix. Unlike a number of other web hosting providers, our trouble tickets come with a guaranteed maximum reply time of only one hour, thus whatever the trouble is, it will be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server through us, you're able to get in touch with us at any time using a number of channels and the maximum time that you'll have to wait for a response is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical issue, you can open a ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of general questions or you would like to find out about our web hosting solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in various countries around the world. In the event that you'd like to have support for third-party software that you can't deploy or operate efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.