You'll find plenty of hosting suppliers out there, but most of them are resellers that have minimal resources, especially when it comes to support. A way to distinguish them is the option to contact the company by phone. The type of support that you will get via this method of communication will vary depending on the supplier - a few of them provide you with expert phone support, while others offer common and customer support only as some issues are more time-consuming and it's much easier to be resolved with a support ticket, particularly if the situation needs to be escalated. However, it is good to find that you can get in touch with your hosting supplier as there are countless small-scale matters that can be managed effectively and in a timely manner through a call, not mentioning that you are able to get additional info about the services even before you become a client.
Phone Support in Hosting
Because we have live phone support 14 hours per day, you'll be able to get in touch with us and talk to one of our customer support representatives to get more info about all of the hosting plans that we supply and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we now have phone numbers on three different continents so that you're able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already an existing customer, you will be able to call us about general and billing issues, and about some technical issues. If the trouble is strictly technical or it requires longer time to analyze, you should employ our ticketing system, that will enable both you and our technical support team to track the details given by both sides.