A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It's an efficient method to receive some info about the web hosting services or get some issue resolved since you're talking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the reduced possibility of errors at the time you exchange data like usernames or domain names, the quicker response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you can do something else while the representative investigates the issue involved. Also, you are able to connect with a live chat room from any computer that is connected to the Internet, avoiding the telephone charges that you'll have to pay if you are calling to another country.
Live Chat Support in Hosting
Along with the phone and ticket support, we supply live chat support too. You are able to contact us every single day, including weekends and holidays, and we can give you more information about the hosting plans that we supply in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for solely tech matters you will have to open a ticket to the tech support team, as such matters need additional time to be resolved, you can still get in touch with us through the live chat for some technical details. For instance, we will assist you to set up an email address in your e-mail client or troubleshoot a variety of problems, saving you time and effort. Even when our phone lines are already off for the day, you'll be able to speak with a live person.